Shipping and delivery
Shipping times generally vary from 3 to 5 days. If, however, there were products with different shipping times, you will be notified of the date range within which we plan to ship.
Martina Grandi Vini cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in filling in the purchase order by the User, for damages that may have occurred to the products after delivery to the carrier or for delays in delivery to the latter. last imputable. In case of non-delivery due to incorrect or incorrect address (communicated by the User), shipping costs will still be charged for the return of the products.
To track an order, simply enter the personal panel, in the "Orders" section and view its status.
Once an order has been placed, it is no longer possible to change the shipping address. Instead, it is possible to change the delivery address associated with the user: the change will be effective starting from the next order. Just log in with your credentials on the page relating to the stored data.
Privacy and Security
All information relating to the payment of an order is encrypted to ensure maximum security. Furthermore, your personal data on martinagrandivini.com are protected to avoid any kind of abuse.
Return of the goods
The prices, descriptions or availability of the products displayed are subject to change without notice. The photos inserted are indicative and do not constitute a guarantee of the aesthetic quality of the products.
In case of damaged goods we may request the return of the product and the sending by email of a photo with the description of the damage in order to avoid similar inconveniences in the future.
In case of damaged goods it is necessary to follow the procedure below to be refunded:
- send the refund request and the reason for it by email no later than 14 days after receiving the package
- no later than 14 days from the communication of the return intention, send the goods (shipping at your expense) that you want to return to the address:
Martina Grandi Vini - Via S.Pietro Vernotico 144 - 72020, Cellino San Marco (BR) - Italy
On Martina Grandi Vini you can pay by credit card via Paypal (Visa, Visa Electron, Mastercard, Cartasì and Maestro) or by bank transfer. All prices are inclusive of VAT.
You can contact us by email at firstname.lastname@example.org. Always enter the order number in your request in order to speed up the response from our operators. In case of problems or doubts do not hesitate to write us also via the contact form or our facebook page.